Concord Support

We’re dedicated to providing you the support you need in the most efficient way.

We have updated installation instructions in the online Concord Community for installing on Windows® and Mac.

Step 1: Software Updates

Look here first. It is possible that there are new software updates for Concord available. You can check for the latest software updates and download them here.

Step 2: User Help Guide

This is the extensive manual on how to use Concord, which includes some video tutorials and written instructions for every function in Concord. You can access it in two ways. You can click on “Help” located in the top right corner of the application.

Step 3: Video Tutorials

A good way to familiarize yourself with Concord is through the video tutorials included on the installation disk and on these web pages.

Step 4: Frequently Asked Questions

We continually update the Frequently Asked Questions with the most current information.

Step 5: Online Concord Community

Fellow Concord users are freely sharing their knowledge and experience in the online Concord Community. Browse solutions already posted, or add your own question and let your peers help you. Your feedback is important to us, so if you have any comments, requests, etc., please let us know by posting them in this online Concord Community. To return often, bookmark:
/concord/community

Step 6: Contact Us

If you still haven’t found the answer to your problem and it’s urgent, you can either email us directly at concordhelp@csps.com or fill out our Contact Us form. Please allow 2–3 business days for a response.